A In today's digital age, protecting user privacy is one of our company's core commitments. This privacy policy aims to clearly explain how we collect, use, store, and protect user information to ensure the privacy and security of users during their interactions with us.
We only collect the information necessary to achieve product functions and services. When users browse our website, some basic information such as IP addresses, browser types, and device information will be automatically collected. This information helps us optimize website performance and user experience. When users register accounts or conduct purchase transactions, we will collect personal identification information such as names, contact information, addresses, and emails, as well as payment-related information. However, all payment information is processed using encryption technology to ensure its security.
For our smart device products, such as smart home sensors and smart switches, device operation data may be collected during the device connection and use process. For example, the usage frequency of the device and environmental monitoring data (such as temperature and humidity) are used only for device performance analysis and providing personalized services to users, and will not disclose user privacy.
The collected user information is mainly used in the following aspects: First, to provide users with personalized product recommendations and services. By analyzing users' purchase history and browsing behavior, we can show users products and solutions that better meet their needs, improving user satisfaction. Second, to complete order processing and delivery. Ensure that the products purchased by users can be delivered to the specified address accurately, and provide order tracking and after-sales support services. Third, to improve our products and services. Based on user feedback and data analysis, we continuously optimize product functions and performance and fix possible problems.
Under no circumstances will we sell user information to third parties for marketing purposes. Only when required by law or necessary to protect the legitimate rights and interests of the company, we will share information with relevant parties under strict legal procedures and confidentiality measures.
User information is stored in a secure server environment. We adopt advanced firewalls, encryption technologies, and access control mechanisms to protect data from unauthorized access, disclosure, tampering, or destruction. Regularly conduct security audits and vulnerability scans of the data storage system, and update and upgrade security protection measures in a timely manner to ensure the continuous security of data.
We will reasonably determine the storage period of user information according to the requirements of laws, regulations, and business needs. For information that is no longer needed, we will delete or anonymize it in a secure manner to ensure that user information will not be retained or misused excessively.
Users have the right to access, correct, and delete their personal information. Users can log in to their accounts at any time to view and modify personal information, or contact our customer service team to request the deletion of specific personal information. We will respond to and handle users' requests within a reasonable time to ensure that users have full control over their information.
At the same time, users have the right to choose whether to receive our marketing information and notifications. During the registration and use process, users can clearly indicate their preferences, and we will respect users' choices and push information strictly in accordance with users' wishes.
Our products and services are mainly targeted at adults. If we discover that the collected information involves children, we will immediately take measures to delete the relevant information and ensure that no further processing is done on this information. We are committed to complying with relevant children's privacy protection laws and regulations to create a safe online environment for children.
We will continue to pay attention to the laws, regulations, and technological developments in the field of privacy protection, and continuously improve this privacy policy to ensure that user information is always protected most strictly. If users have any questions or suggestions about the privacy policy during the use of our products and services, they are welcome to contact us at any time. We will wholeheartedly serve users, answer their doubts, and jointly maintain the privacy and security of users.
