Q1. Can I request samples of waterproof aluminum enclosures before bulk ordering?
A: Absolutely. We encourage sample orders for quality validation and even accept mixed samples. While standard samples are provided free of charge for qualified clients, custom samples may incur a nominal fee that will be credited toward future orders.
Q2. What is your production lead time?
A: Our streamlined process ensures:
Samples: 3-5 working days (expedited service available)
Mass production: 1-2 weeks for orders exceeding 1,000 units
Note: Lead times may vary for complex customization projects.
Q3. Is there a minimum order quantity (MOQ) for waterproof enclosures?
A: We prioritize flexibility for our partners:
Sampling: MOQ 1 unit for quality verification
Bulk orders: Competitive MOQ starting at 500 units, with tiered pricing for volume orders
Q4. What shipping methods do you offer for international orders?
A: We provide end-to-end logistics solutions:
Express: DHL/UPS/FedEx (3-5 days, door-to-door tracking)
Air freight: 5-7 days for urgent bulk shipments
Sea freight: Economical option for full-container loads (FCL)
Customs clearance support included for all shipments.
Q5. What is the standard ordering process?
A: Our 5-step streamlined workflow:
Technical consultation (application scenarios/IP rating requirements)
DFM analysis & formal quotation
Sample approval & 30% deposit payment
Production with weekly progress reports
Final inspection & balance payment
Q6. Can you apply custom branding to the products?
A: Yes, we offer value-added OEM services:
Q7. What quality assurance do you provide?
A: Our commitment includes:
Product warranty: 2-year limited warranty (extendable)
Certifications: IP68/IP69K compliant, RoHS & REACH certified
Testing reports: Third-party lab reports available upon request
Q8. How are quality issues handled?
A: Our zero-defect protocol ensures:
Prevention: ISO 9001:2015 certified production with automated optical inspection
Resolution:
Single-unit defects: Replacement within 48hrs (NCR report provided)
Batch issues: Full root-cause analysis + 3 resolution proposals within 72hrs
Critical defects: On-site technical support available
Need More Details?
Contact our sales team at [Sales@bsumwell.com] for project-specific consultation.
Q1. Can I have a sample order for Australia industrial plug and socket?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for waterproof industrial plug and socket?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for waterproof industrial plug and socket?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on waterproof industrial plug and socket product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
