Return and refund policy
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Return and refund policy

  • Q III.Frequently Asked Questions about 7-Day Free Sample Trial

    A
    When does the trial period start to be calculated?
    The trial period starts to be calculated from the day you receive the sample and lasts for 7 days. Please be sure to try the product within the specified time and decide whether you are satisfied or not, so as to handle the refund or confirm the purchase procedures in a timely manner.
     
    What should I do if the product malfunctions during the trial period?
    If the product malfunctions during the trial period, please contact our customer service team immediately. We will arrange professional personnel to provide you with technical support and solutions. If it is a product quality problem, we will bear the cost of repairing or replacing the product and extend your trial period to ensure that you can fully experience the functions of the product.
     
    Is there a discount if I'm satisfied with the trial and purchase the product later?
    Of course! If you are satisfied with the trial and decide to purchase our product, in addition to the sample fee paid before can be directly deducted from the payment for goods, we will also provide you with a certain discount as a token of gratitude for your support and trust. The specific discount range will depend on the product and the current promotional activities, and our customer service staff will introduce it to you in detail at that time.
  • Q II. Frequently Asked Questions about 7-Day Free Sample Trial

    A
    Who will bear the shipping cost for returning the product if I'm not satisfied?
    If you are not satisfied after the trial, you need to bear the shipping cost for returning the product. This is because during the trial period, we have provided you with the opportunity to use the product for free, and the shipping cost for sending the sample to you in the early stage is also borne by us. However, compared with the value of the product and the benefits you may obtain, this shipping cost is a relatively reasonable cost.

    How can I ensure the security of the payment I make?
    We adopt a safe and reliable payment system that supports various common payment methods, such as credit card payment and third - party payment platforms. All payment processes are strictly encrypted to ensure the safety of your payment information. At the same time, we are a regular enterprise with a complete after - sales service system, so you can rest assured to pay.

  • Q I. Frequently Asked Questions about 7-Day Free Sample Trial

    A
    Why do I need to pay in advance to get a 7-day free sample trial?
    Our products are of high value, and both the production costs and operation costs are not low. Paying in advance is to ensure that the samples can be properly used and avoid unnecessary waste. At the same time, this is also a way to be responsible for both parties. When you confirm that the product meets your needs, the amount already paid can be directly deducted from the cost of subsequent formal orders, without causing you any additional losses.

    Can I get a refund if I'm not satisfied after the 7-day trial?
    Absolutely! As long as you return the product to us within the 7-day trial period, and we confirm that there is no damage after receiving the product, we will immediately handle the refund procedures for you and fully refund the amount you paid before.
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Address: 
A430, Gaosheng Building, 18 Center Road, Xinqiao Street, Baoan, Shenzhen
Tel:+86 755-23576797 
 
Mobile/ WhatsApp/ Wechat: 
Vicky+86 19925258045, Lucy+86 18927440949, Vivi+86 18924592799
 
E-mail: 
vic@bsumwell.com, lucy@bsumwell.com, vivi@bsumwell.com

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