Our Services
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Our Services

  • Q Can we make our logo on the product?

    A Yes, we can customize your logo on the product. The MOQ for logo printing is 1000 pieces. Please provide us with the brand letter for the logo.
  • Q Can we change the color of the waterproof box products?

    A Yes, we can customize colors. The MOQ for black and white colors is 500 pieces, while for other colors, the MOQ is 1000 pieces.
  • Q How to deal with the faulty?

    A

    We prioritize product quality and customer satisfaction. Here’s our approach to handling faulty products:

    1. Immediate Reporting: If you encounter a faulty product, please report it to us within the guarantee period. Provide details such as the product model, order number, and a description of the issue.

    2. Assessment: Our team will review your report and assess the situation. We may request images or further information to understand the defect better.

    3. Replacement Options:

      • For minor issues: We will send replacement units with your next order at no additional cost.
      • For significant defects: We will arrange for the return of the faulty products and provide replacements or credits based on the situation.
    4. Continuous Improvement: We value your feedback and use it to enhance our quality control processes, ensuring that we continue to meet high standards.

    We are dedicated to resolving any issues efficiently and maintaining your trust in our products.

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Contact Us

Address: 
A430, Gaosheng Building, 18 Center Road, Xinqiao Street, Baoan, Shenzhen
Tel:+86 755-23576797 
 
Mobile/ WhatsApp/ Wechat: 
Vicky+86 19925258045, Lucy+86 18927440949, Vivi+86 18924592799
 
E-mail: 
vic@bsumwell.com, lucy@bsumwell.com, vivi@bsumwell.com

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