A This policy applies to situations where customers apply for return and refund due to reasons such as changes in personal preferences, mispurchases, or discrepancies with expectations after purchasing products, excluding product quality issues.
- Time Limit: Customers can apply for return and refund for non-quality-related issues within 7 days from the date of receiving the products. After this period, it will generally not be accepted, unless otherwise agreed by our company or stipulated by laws and regulations.
- Product Condition: The products need to be in good condition and not affect secondary sales. The outer packaging, accessories, instructions, gifts, etc. of the products should be complete and undamaged. For example, the original packaging of electronic products has not been opened, or if it has been opened, the packaging is intact without damage, and the accessories have not been used; switches and sockets have no scratches on the appearance and no installation marks; the protective film of smart devices has not been torn off, and the functions are intact.
- Application Process: Customers need to submit a return application through the designated channels of our company (such as customer service hotlines, official website after-sales application pages, etc.) within the specified time, explaining the reasons for return, order information, and product conditions.
- Review and Processing: Our company will review the application within 7 working days after receiving it. After passing the review, we will inform the customer of the return address and remind the customer to properly package the products to avoid damage during transportation.
- Refund Issuance: After receiving the returned products and confirming that they meet the return conditions, our company will complete the refund within 5 working days. The refund amount will be the actual price paid by the customer for the products. The freight generated due to non-quality-related returns shall be borne by the customer. If the products are damaged during the return process, our company has the right to deduct corresponding fees according to the degree of damage before making the refund.
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