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Bsumwell Company

Q Return and Refund Policy for Quality Issues
A
(I) Scope of Application

This policy applies to all products purchased by customers from our company that have quality problems during normal use.

(II) Return Conditions
1. Time Limit: From the date of product delivery, different products can apply for return and refund within the warranty period as specified. For example, if the warranty period of an electronic product is 1 years, quality problems such as performance failures can be applied for return and refund during this period; if the warranty period of a mechanical product is 6 months, problems such as component damage and functional failure can be applied for return and refund within this period.
2. Definition of Quality Problems: Quality problems need to be identified and confirmed by professional inspectors of our company or third-party authoritative inspection agencies. For example, electronic products cannot be powered on, frequently crash, and the cause is not due to improper user operations; switches and sockets have electrical performance problems such as poor contact and short circuits; smart devices have functional failures such as inability to connect to the network and control malfunctions.
(III) Refund Process
1. Application Process: When customers find quality problems with the products, they should immediately contact our company through customer service hotlines, emails, or online customer service platforms, describe the details of the quality problems, and provide purchase vouchers (such as order screenshots, invoices, etc.), product photos or videos to assist in explaining the problems.
2. Review and Processing: Our company will communicate with the customer within 7 working days after receiving the application to determine the problem situation. For products that need to be returned for inspection, the customer will be informed of the return address and precautions. If the product problem is obvious and confirmed by our company, it can directly enter the refund process.
3. Refund Issuance: If the product is confirmed to have quality problems after inspection, our company will complete the refund within 5 working days after receiving the returned product. The refund method will be the same as the customer's payment method. For returns caused by quality problems, our company will bear the round-trip freight. If the customer chooses to replace the product, our company will send the replacement product to the customer within 7 working days.
Q Sample Return and Refund Policy
A
(I) Scope of Application

This policy applies to samples obtained through our company's channels for product evaluation, testing, or display purposes.

(II) Return Conditions
1. Time Limit: If you decide to return the samples, you need to apply to our company within 10 working days from the date of receiving the samples. After this period, returns will generally not be accepted.
2. Product Condition: The samples must remain in their original state, unused, undamaged, with all accessories and packaging intact. For example, if the sample is an electronic product, there should be no obvious wear or scratches on the appearance caused by power-on testing; if it is a mechanical part, there should be no deformation or damage caused by installation or disassembly.
(III) Refund Process
1. Application Process: Customers need to fill out a return application form, detailing the reasons for return, order number, sample name, quantity, etc., and send it to the designated email address of our company or submit it through customer service channels.
2. Review and Processing: Our company will review the return application within 7 working days after receiving it. After passing the review, we will inform the customer of the return address and relevant precautions.
3. Refund Issuance: After receiving the returned samples and confirming that they are in good condition, the refund will be completed within 5 working days. The refund will be returned to the account from which the customer paid for the samples. If the customer paid by bank transfer, the correct account information needs to be provided for the refund. The freight generated during this process shall be borne by the customer, unless the return is due to reasons attributable to our company, such as misdelivery of samples. In such cases, our company will bear the return freight.
Q Are there any additional fees associated with payment methods?

A Depending on the payment method chosen, there may be additional fees (e.g., PayPal transaction fees or bank transfer charges). We recommend checking with your payment provider for any applicable fees.