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Q1. Can I request samples of waterproof aluminum enclosures before bulk ordering?
A: Absolutely. We encourage sample orders for quality validation and even accept mixed samples. While standard samples are provided free of charge for qualified clients, custom samples may incur a nominal fee that will be credited toward future orders.
Q2. What is your production lead time?
A: Our streamlined process ensures:
Samples: 3-5 working days (expedited service available)
Mass production: 1-2 weeks for orders exceeding 1,000 units
Note: Lead times may vary for complex customization projects.
Q3. Is there a minimum order quantity (MOQ) for waterproof enclosures?
A: We prioritize flexibility for our partners:
Sampling: MOQ 1 unit for quality verification
Bulk orders: Competitive MOQ starting at 500 units, with tiered pricing for volume orders
Q4. What shipping methods do you offer for international orders?
A: We provide end-to-end logistics solutions:
Express: DHL/UPS/FedEx (3-5 days, door-to-door tracking)
Air freight: 5-7 days for urgent bulk shipments
Sea freight: Economical option for full-container loads (FCL)
Customs clearance support included for all shipments.
Q5. What is the standard ordering process?
A: Our 5-step streamlined workflow:
Technical consultation (application scenarios/IP rating requirements)
DFM analysis & formal quotation
Sample approval & 30% deposit payment
Production with weekly progress reports
Final inspection & balance payment
Q6. Can you apply custom branding to the products?
A: Yes, we offer value-added OEM services:
Q7. What quality assurance do you provide?
A: Our commitment includes:
Product warranty: 2-year limited warranty (extendable)
Certifications: IP68/IP69K compliant, RoHS & REACH certified
Testing reports: Third-party lab reports available upon request
Q8. How are quality issues handled?
A: Our zero-defect protocol ensures:
Prevention: ISO 9001:2015 certified production with automated optical inspection
Resolution:
Single-unit defects: Replacement within 48hrs (NCR report provided)
Batch issues: Full root-cause analysis + 3 resolution proposals within 72hrs
Critical defects: On-site technical support available
Need More Details?
Contact our sales team at [Sales@bsumwell.com] for project-specific consultation.
1. who are we?
We are based in Guangdong, China, start from 2018,sell to North America(15.00%),Western Europe(15.00%),South America(10.00%),Eastern Europe(10.00%),Southeast Asia(10.00%),Central America(10.00%),Southern Europe(7.00%),Africa(5.00%),Oceania(5.00%),Northern Europe(5.00%),Domestic Market(5.00%),Eastern Asia(2.00%),Mid East(00.00%). There are total about 11-50 people in our office.
2. how can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;
3.what can you buy from us?
WiFi Camera/WiFi Smart Switch/WiFi Smart Socket/Waterproof Junction Box Plug And Socket/WiFi Sensor
4. why should you buy from us not from other suppliers?
Quality is our Culture. 24*7*365 Service on line. With us,your Money will be safe as in your own pocket. Free samples could be provided. Trade assurance order accept. Having a 10 person superb technical team. Fast delivery & best after sell service.
5. what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,FCA,DDP,Express Delivery；
Accepted Payment Currency:USD,EUR,HKD,CNY;
Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese
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